Journal of Service Theory and Practice

Emerald

AJG 1ABDC A

Recent paperssorted by most recent

Paper	Year	Citations
Servitization and financial performance: examining the moderating roles of financial and operational slack Samidha Thakur & Sarat Kumar Jena	2026	0 citations
Robot attractiveness and human emotional barriers: the effects of anthropomorphism in robot error situations Zhipeng Wang & Pingqing Liu	2026	0 citations
Mapping the co-evolution of customer experience and customer journey research: a bibliometric review and future research agenda Mohsin Abdur Rehman et al.	2026	0 citations
Editorial: Service marketing for good Sven Tuzovic et al.	2026	0 citations
Transforming manufacturers into service-driven learning organizations: practitioner-oriented review and change framework Benjamin Biesinger et al.	2026	0 citations
Task i-deals and professional service performance: knowledge collecting as mediator and role breadth self-efficacy as moderator Yun Huang & Yuqin Yin	2026	0 citations
An umbrella review of systematic reviews on medical and health tourism worldwide Ranbir Singh et al.	2026	0 citations
How parasocial relationships drive purchase intentions: a meta-analysis Zeeshan Majeed Nadroo et al.	2026	0 citations
When digital transformation meets service innovation: unlocking the mechanisms and consequences of peer effects Bing Liu et al.	2026	0 citations
Retraction notice: Developing customer oriented service: a case study Unknown	2026	0 citations
Leading for a greener tomorrow: how and when green transformational leadership fosters green innovative service behavior Muhammad Waqas et al.	2025	20 citations
Does technology readiness matter? Investigating employee psychological well-being through the lens of social robot anthropomorphism Nidhi Sehgal et al.	2025	13 citations
The push-pull-mooring model of consumer service switching: a meta-analytical review to guide future research Tobias Marx	2025	11 citations
The effect of service robots on employees’ customer service performance and service-oriented organizational citizenship behavior Taeshik Gong	2025	9 citations
Plugged into the future: how immersive technologies are changing service experiences? Ramzan Sama et al.	2025	6 citations
Transformative service in healthcare: understanding secondary vulnerability and coping mechanisms in end-of-life care Joan Carlini et al.	2025	6 citations
Boosting customers’ hedonic well-being through fair services: the role of participation and price saving Karin Teichmann et al.	2025	5 citations
An integrated model examining frontline employee willingness to work with retail service robots Hsiu‐Fen Lin	2025	5 citations
Impact of human and AI-agent services on customer learning, immersion and loyalty: the role of interactivity Ravi Chatterjee et al.	2025	4 citations
Environmentally responsible behaviors in hospitality and tourism service employees: an application of complexity theory Heesup Han et al.	2025	4 citations

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