Transforming manufacturers into service-driven learning organizations: practitioner-oriented review and change framework
Benjamin Biesinger et al.
Abstract
Purpose Despite the strategic advantages of servitization, many manufacturers struggle to transform into providers of integrated product-service-software solutions due to ingrained product-centric mindsets and fragmented change initiatives. This article addresses this challenge by developing a prescriptive learning organization framework to support change management in servitization. Design/methodology/approach This research employs a framework-based review to synthesize the scattered literature on service-driven learning, identifies central challenges of servitization change management and develops a prescriptive learning organization framework to address them. Findings The developed framework introduces a prescriptive perspective on managing servitization by conceptualizing the service-driven learning organization. It specifies seven learning orientations and ten facilitating factors that help overcome obstacles in transitioning from product-based manufacturing to integrated service provision. Originality/value This study contributes to the servitization literature by introducing the concept of the service-driven learning organization. It provides a dynamic, practitioner-oriented approach to understanding, building and advancing service-driven learning organizations as a novel lens for managing change in servitization.
Evidence weight
Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40
| F · citation impact | 0.50 × 0.4 = 0.20 |
| M · momentum | 0.50 × 0.15 = 0.07 |
| V · venue signal | 0.50 × 0.05 = 0.03 |
| R · text relevance † | 0.50 × 0.4 = 0.20 |
† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.