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ChatGPT in the Working World

Pedro Schötteler Libera et al.

Information Resources Management Journal2025https://doi.org/10.4018/irmj.386593article
AJG 1ABDC C
Weight
0.41

What the paper says

The authors investigated how ChatGPT transforms workplace tasks by analyzing qualitative survey responses from 78 U.S. professionals in the fields of software, marketing, and academia. This study addresses a gap in understanding the malleability of generative artificial intelligence in diverse professional contexts, a need underscored by ChatGPT's rapid adoption and mixed impact on work practices. Using a qualitative survey deployed via a validated platform, the authors collected open-ended responses about tasks, challenges, and opportunities. Responses were inductively coded to compare domain-specific applications. The findings show that although ChatGPT is widely used across sectors for tasks such as content creation, research, and idea generation, certain tasks—such as coding in software, strategic communication in marketing, and knowledge acquisition in academia—diverge. The results emphasize the importance of context-sensitive integration strategies and bottom-up adoption approaches to maximize the benefits of artificial intelligence while mitigating risks.

2 citations

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https://doi.org/https://doi.org/10.4018/irmj.386593

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@article{pedro2025,
  title        = {{ChatGPT in the Working World}},
  author       = {Pedro Schötteler Libera et al.},
  journal      = {Information Resources Management Journal},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.4018/irmj.386593},
}

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ChatGPT in the Working World

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Evidence weight

0.41

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.25 × 0.4 = 0.10
M · momentum0.55 × 0.15 = 0.08
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.