A qualitative exploration of hybrid workplaces in learning organizations: an input–process–output perspective

Abstract

Purpose The study aims to explore the factors associated with an ideal hybrid workplace from the perspective of hybrid workers and propose a framework for constructing an optimal hybrid work environment. Design/methodology/approach The study is qualitative. Data was collected from 35 hybrid workers working in learning organizations through semistructured interviews. Information from interviews was transcribed using a literal transcribing method, which was used for data analysis. Findings The study found that technological, human and infrastructural resources are essential inputs, whereas the main challenges are communication gaps, technology and security concerns and maintaining culture and engagement. The outputs of an ideal hybrid workplace are resilience, cost-savings, employee satisfaction, productivity and learning and development. Practical implications The study provides insights to managers into the viewpoints of hybrid workers on building an ideal hybrid workplace and the mechanism that guides it. Originality/value The study makes a novel contribution by unveiling the mechanism underlying an ideal hybrid workplace through the perspective of hybrid workers. To the best of the authors’ knowledge, it is among the first to propose an input–process–output framework for building an ideal hybrid workplace.