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In the eye of the beholder: A systematic review of the literature on customers' perceptions of salesperson appearance

Stephanie M. Mangus et al.

Industrial Marketing Management2026https://doi.org/10.1016/j.indmarman.2026.02.007article
AJG 3ABDC A*
Weight
0.50

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https://doi.org/https://doi.org/10.1016/j.indmarman.2026.02.007

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@article{stephanie2026,
  title        = {{In the eye of the beholder: A systematic review of the literature on customers' perceptions of salesperson appearance}},
  author       = {Stephanie M. Mangus et al.},
  journal      = {Industrial Marketing Management},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1016/j.indmarman.2026.02.007},
}

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In the eye of the beholder: A systematic review of the literature on customers' perceptions of salesperson appearance

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.