When Chatbots Create Doubt: Unpacking AI-Driven Risks and Consumer Skepticism in the Hospitality Sector

Minh Khanh Nguyen & The Anh Phan

International Journal of Hospitality and Tourism Administration2026https://doi.org/10.1080/15256480.2026.2646652article
AJG 1ABDC B
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https://doi.org/https://doi.org/10.1080/15256480.2026.2646652

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@article{minh2026,
  title        = {{When Chatbots Create Doubt: Unpacking AI-Driven Risks and Consumer Skepticism in the Hospitality Sector}},
  author       = {Minh Khanh Nguyen & The Anh Phan},
  journal      = {International Journal of Hospitality and Tourism Administration},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1080/15256480.2026.2646652},
}

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When Chatbots Create Doubt: Unpacking AI-Driven Risks and Consumer Skepticism in the Hospitality Sector

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

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