arbiter
JournalsAccount

Digital maturity and performance of public organizations: the mediating role of dynamic capabilities

Guido Ongena et al.

International Journal of Public Sector Management2026https://doi.org/10.1108/ijpsm-07-2025-0322article
AJG 1ABDC B
Weight
0.50

Abstract

Purpose This study investigates how dynamic capabilities influence the relationship between digital maturity and organizational performance within the public sector, addressing the persistent challenges governments face in achieving effective digital transformation. Design/methodology/approach A research model was tested using survey data collected from employees within the Dutch national government. Partial Least Squares Structural Equation Modeling (PLS-SEM), including importance–performance map analysis (IPMA), was employed to analyze the data. Findings The results reveal a strong, significant relationship between digital maturity and dynamic capabilities. However, no significant direct or mediating effects were found between dynamic capabilities and internal or external performance. IPMA further indicates that digital maturity constructs are more impactful on external performance, with learning identified as a high-impact yet improvable dynamic capability. Originality/value This study contributes to the underexplored area of public sector digital transformation by offering empirical insights into the role of dynamic capabilities and providing guidance for performance-oriented digital strategies.

Open via your library →

Cite this paper

https://doi.org/https://doi.org/10.1108/ijpsm-07-2025-0322

Or copy a formatted citation

@article{guido2026,
  title        = {{Digital maturity and performance of public organizations: the mediating role of dynamic capabilities}},
  author       = {Guido Ongena et al.},
  journal      = {International Journal of Public Sector Management},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1108/ijpsm-07-2025-0322},
}

Paste directly into BibTeX, Zotero, or your reference manager.

Flag this paper

Digital maturity and performance of public organizations: the mediating role of dynamic capabilities

Flags are reviewed by the Arbiter methodology team within 5 business days.

Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.