Telehealth strategies and workforce support in applied behaviour analysis services during a pandemic
Tianqin Shi et al.
What the paper says
This paper aims to explore the operational and organisational response strategies that applied behaviour analysis (ABA) organisations globally can implement as a means of providing organisational support during a pandemic. Based on the survey responses of 341 Behaviour Analyst Certification Board certified professionals worldwide, we find that factors such as flexible work arrangements, additional funding for work from home (WFH), telehealth strategies of caregiver involvement, telehealth strategies of establishing connections with new clients, and interventionists' online training and online meetings with supervisors for feedback significantly impacted employees' perceived organisational support (POS) during the pandemic. However, managers placed more value on providing personal protective equipment (PPE) at the workplace and wellness courses, while field interventionists appreciated online training and online meetings with supervisors to a greater extent. To ensure the successful and effective implementation of telehealth, managers should evaluate the perception gap of organisational support between themselves and frontline interventionists.
Evidence weight
Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40
| F · citation impact | 0.00 × 0.4 = 0.00 |
| M · momentum | 0.50 × 0.15 = 0.07 |
| V · venue signal | 0.50 × 0.05 = 0.03 |
| R · text relevance † | 0.50 × 0.4 = 0.20 |
† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.