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Assessing emergency department service quality at Maragheh University Medical Centers (2024)

Hadi Alizadeh et al.

International Journal of Health Care Quality Assurance2026https://doi.org/10.1108/ijhcqa-09-2025-0141article
AJG 1ABDC C
Weight
0.50

What the paper says

This study extends SERVQUAL application to mid-sized, resource-constrained teaching hospitals in Iran. Unlike previous descriptive gap analyses, we identify specific operational determinants - including crowding patterns, staff allocation issues and physical capacity limitations - behind the significant reliability gap (-1.779). The findings provide hospital administrators with contextualized, actionable strategies for emergency care quality improvement in similar resource-limited settings worldwide.

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Cite this paper

https://doi.org/https://doi.org/10.1108/ijhcqa-09-2025-0141

Or copy a formatted citation

@article{hadi2026,
  title        = {{Assessing emergency department service quality at Maragheh University Medical Centers (2024)}},
  author       = {Hadi Alizadeh et al.},
  journal      = {International Journal of Health Care Quality Assurance},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1108/ijhcqa-09-2025-0141},
}

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Assessing emergency department service quality at Maragheh University Medical Centers (2024)

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.