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Competitive Experiences: Lessons from the Tourism Industry

Nicola Bellini & Serena Rovai

Symphonya. Emerging Issues in Management2025https://doi.org/10.4468/2025.1.03bellinirovaiarticle
AJG 1
Weight
0.50

What the paper says

Designing and producing a memorable experience is increasingly seen as a competitive advantage in many industries. This paper suggests some lessons that may be derived from the experiential approach realized in the tourism industry. Three aspects are discussed. Firstly, we discuss the path dependency of experiences and its implications. Secondly, we analyze the ambiguities of the concept of authenticity. Thirdly, we stress the need to maintain a multi-actor approach in designing and performing experiences by pursuing experience bundling and experience co-creation.

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Cite this paper

https://doi.org/https://doi.org/10.4468/2025.1.03bellinirovai

Or copy a formatted citation

@article{nicola2025,
  title        = {{Competitive Experiences: Lessons from the Tourism Industry}},
  author       = {Nicola Bellini & Serena Rovai},
  journal      = {Symphonya. Emerging Issues in Management},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.4468/2025.1.03bellinirovai},
}

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Competitive Experiences: Lessons from the Tourism Industry

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.