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Career Exit or Industry Shift? Dynamic Turnover Responses to AI ‐Induced Job Insecurity in Hospitality

HakSeung Shin & Juhyun Kang

International Journal of Tourism Research2026https://doi.org/10.1002/jtr.70309article
AJG 2ABDC A
Weight
0.50

Abstract

To provide a dynamic view of hotel employee turnover intention in the age of artificial intelligence (AI) and robotics, this study analyzes how AI awareness influences three dimensions of turnover intention: turnover intention toward other hotels, other hospitality companies, and other industries. A total of 571 responses from frontline hotel employees in South Korea and China were used for the data analysis. The results demonstrate that artificial intelligence awareness positively influences job stress and insecurity. Job insecurity positively impacts the three dimensions of turnover intention, although it is stronger for turnover intention toward other industries. Finally, the moderating impact of job enrichment differs depending on the dimension of turnover intention.

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https://doi.org/https://doi.org/10.1002/jtr.70309

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@article{hakseung2026,
  title        = {{Career Exit or Industry Shift? Dynamic Turnover Responses to AI ‐Induced Job Insecurity in Hospitality}},
  author       = {HakSeung Shin & Juhyun Kang},
  journal      = {International Journal of Tourism Research},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1002/jtr.70309},
}

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.