Human Factors Influencing Trust in Healthcare Artificial Intelligence: Systematic Literature Review

Avishek Choudhury & Hamid Shamszare

IISE Transactions on Occupational Ergonomics and Human Factors2026https://doi.org/10.1080/24725838.2026.2625655article
AJG 1
Weight
0.50

What the paper says

Occupational ApplicationsThe adoption of AI in healthcare depends on calibrated trust-trust that matches the system's reliability and context. This review shows that clinicians value workload reduction, explainability, and alignment with clinical judgment, while patients emphasize transparency, fairness, and human-like interaction. Yet, trust is not automatic: performance gains may fail if AI undermines professional autonomy, and explainability reassures novices more than experts in high-stakes tasks. For occupational applications, AI must be designed to reduce cognitive burden, respect user expertise, and adapt to domain-specific needs. Organizations should invest in usability testing, peer and organizational support, and targeted training to foster informed trust. Regulators should enforce transparency and human oversight standards. Ultimately, calibrated trust, avoiding blind reliance or excessive skepticism, is essential to protect healthcare workers and patients while ensuring AI strengthens decision-making and safety.

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https://doi.org/https://doi.org/10.1080/24725838.2026.2625655

Or copy a formatted citation

@article{avishek2026,
  title        = {{Human Factors Influencing Trust in Healthcare Artificial Intelligence: Systematic Literature Review}},
  author       = {Avishek Choudhury & Hamid Shamszare},
  journal      = {IISE Transactions on Occupational Ergonomics and Human Factors},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1080/24725838.2026.2625655},
}

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.