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Transforming Healthcare Efficiency: The role of training in enhancing insurance policy management and patient satisfaction

Emil Iskandarov & Aytaj Kalbaliyeva

Asia Pacific Journal of Health Management2026https://doi.org/10.24083/apjhm.v21i1.4117article
ABDC C
Weight
0.50

What the paper says

Objective: To improve healthcare workers' knowledge of mandatory health insurance, and increase the accuracy and speed of insurance claims processing. Design: An online survey was conducted to assess healthcare workers' experiences and knowledge regarding health insurance policies, followed by targeted training sessions. Setting: The study involved 92 institutions under TABIB governance across Azerbaijan, with training sessions held in Baku, Gabala, and Lankaran. Main Outcome Measures: Knowledge improvement of healthcare staff, reduction in insurance claim processing times, and enhancement of patient satisfaction regarding insurance-related communication. Results: A total of 686 survey responses identified significant training needs. Consequently, 168 healthcare workers (85% women, 15% men) from 47 regional hospitals participated in 2-day workshops designed to address these needs. Post-training assessments revealed that 80% of participants showed substantial improvement in understanding insurance policies and procedures. Insurance claim processing time decreased by 25%, from 10 to 7.5 minutes, and patient satisfaction with insurance-related communication increased by 30%. The training directly benefited the participants, and indirectly, over 10,000 patients experienced enhanced service quality and reduced waiting times. Conclusions: The structured training program significantly enhanced healthcare workers' knowledge and confidence in managing insurance policies. The observed improvements in efficiency and patient satisfaction indicate the program’s long-term positive impact on healthcare service quality.

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https://doi.org/https://doi.org/10.24083/apjhm.v21i1.4117

Or copy a formatted citation

@article{emil2026,
  title        = {{Transforming Healthcare Efficiency: The role of training in enhancing insurance policy management and patient satisfaction}},
  author       = {Emil Iskandarov & Aytaj Kalbaliyeva},
  journal      = {Asia Pacific Journal of Health Management},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.24083/apjhm.v21i1.4117},
}

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.