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Technological challenges for employment of robots in service industry

Suchismita Satapathy et al.

International Journal of Services Operations and Informatics2025https://doi.org/10.1504/ijsoi.2025.152334article
AJG 1
Weight
0.50

What the paper says

The advancement of Artificial Intelligence, Internet of Things have led to development advanced autonomous robots which demonstrate great ability of making conscious decision. Consequently, these smart robots are considered to be a suitable replacement for human labour by many industries and service industries are of no exception. However, in many service sectors deployment of robots in place of human labour is not encouraging. Hence, an investigation is carried on the technical challenges of robots employment in service industries of one of the fastest growing economies of the world, India. These challenges were evaluated by weighted aggregated sum product assessment (WASPAS) method. The results revealed that 'Precision and Dexterity' has been perceived as the most important technical challenge followed by 'Data Security and Privacy' while 'Maintenance and Reliability' as the least important technical challenge by the experts.

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https://doi.org/https://doi.org/10.1504/ijsoi.2025.152334

Or copy a formatted citation

@article{suchismita2025,
  title        = {{Technological challenges for employment of robots in service industry}},
  author       = {Suchismita Satapathy et al.},
  journal      = {International Journal of Services Operations and Informatics},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1504/ijsoi.2025.152334},
}

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Technological challenges for employment of robots in service industry

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.