Managing telework in the medical tourism industry: a qualitative research on healthcare intermediaries
Halil Yorulmaz
What the paper says
Purpose – This study proposes a framework for the working form of healthcare intermediaries operating in the medical tourism industry, an increasingly significant sector with dynamic and irregular demand patterns. The aim is to align this framework with the distinctive and fluctuating nature of the industry. Methodology/Design/Approach – An exploratory qualitative research design was adopted. Criterion sampling was employed, and 18 interviews were conducted. The data were analyzed using content analysis. Findings – A three-dimensional telework framework emerged, consisting of e-leadership, working order, and operation tools. In terms of e-leadership, the findings highlight the necessity of effective communication between leaders and employees, the creation of motivational structures, and the establishment of a trust-based organizational environment. In terms of working order, mobile and flexible working hours, along with efficient task management, are emphasized. Finally, both software and hardware tools were identified as essential operational components. Originality of the research – This study contributes to the limited literature on telework structure and management in the context of intermediary healthcare organizations, a significantly underexplored segment. Furthermore, the proposed framework, with its clearly defined sub-dimensions, offers practical guidance for practitioners in the field.
Evidence weight
Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40
| F · citation impact | 0.50 × 0.4 = 0.20 |
| M · momentum | 0.50 × 0.15 = 0.07 |
| V · venue signal | 0.50 × 0.05 = 0.03 |
| R · text relevance † | 0.50 × 0.4 = 0.20 |
† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.