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How customer relationship management improves sustainable business strategy: a bibliometric analysis

Nuryakin N.A. & Lalu Supardin

International Journal of Electronic Customer Relationship Management2026https://doi.org/10.1504/ijecrm.2026.10076136article
ABDC C
Weight
0.50

What the paper says

Inderscience is a global company, a dynamic leading independent journal publisher disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas.

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Cite this paper

https://doi.org/https://doi.org/10.1504/ijecrm.2026.10076136

Or copy a formatted citation

@article{nuryakin2026,
  title        = {{How customer relationship management improves sustainable business strategy: a bibliometric analysis}},
  author       = {Nuryakin N.A. & Lalu Supardin},
  journal      = {International Journal of Electronic Customer Relationship Management},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1504/ijecrm.2026.10076136},
}

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How customer relationship management improves sustainable business strategy: a bibliometric analysis

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.