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Who gets a reply? Modeling managerial responses to online reviews across industries

Lavy Khoushinsky & Arseny Kokotov

Marketing Letters2026https://doi.org/10.1007/s11002-026-09813-warticle
AJG 3ABDC A
Weight
0.50

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https://doi.org/https://doi.org/10.1007/s11002-026-09813-w

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@article{lavy2026,
  title        = {{Who gets a reply? Modeling managerial responses to online reviews across industries}},
  author       = {Lavy Khoushinsky & Arseny Kokotov},
  journal      = {Marketing Letters},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1007/s11002-026-09813-w},
}

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Who gets a reply? Modeling managerial responses to online reviews across industries

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.