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Is Customer Satisfaction Really a Catch-All? the Discrepancy between Financial Performance and Survey Results

Kevin James et al.

Journal of Managerial Issues2019article
ABDC C
Weight
0.49

What the paper says

No abstract available.

7 citations

Cite this paper

@article{kevin2019,
  title        = {{Is Customer Satisfaction Really a Catch-All? the Discrepancy between Financial Performance and Survey Results}},
  author       = {Kevin James et al.},
  journal      = {Journal of Managerial Issues},
  year         = {2019},
}

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Is Customer Satisfaction Really a Catch-All? the Discrepancy between Financial Performance and Survey Results

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Evidence weight

0.49

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.44 × 0.4 = 0.18
M · momentum0.59 × 0.15 = 0.09
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.