arbiter
JournalsPricingAccount

Digital banking and fintech services adoption analysis: a case study on non-resident Indians

Ela Tuli

International Journal of Electronic Banking2024https://doi.org/10.1504/ijebank.2024.139217article
ABDC C
Weight
0.38

What the paper says

The purpose of this paper is to explore various feelings of an NRI leading to adoption of Indian digital banking and fintech services while residing overseas. Purposive criterion sampling was used to select NRIs. Only those who registered with Digital banking and fintech services provided by one of the largest PSU banks in India were selected. 15 respondents were interviewed through face-to-face semi-structured interviews and telephonic interviews. The data were analysed with the help of a qualitative technique, thematic analysis. Results show that NRIs feel optimistic about using Indian digital banking and fintech services. Indian diaspora has trust and satisfaction towards services provided by Indian banks. Social influence and feeling of 'Indianness' play a significant role in adopting Indian digital banking and fintech services. This paper conducted a qualitative study of the adoption of Indian digital banking and fintech services by NRIs, which expanded the existing literature on the topic.

1 citation

Open paper page →

Cite this paper

https://doi.org/https://doi.org/10.1504/ijebank.2024.139217

Or copy a formatted citation

@article{ela2024,
  title        = {{Digital banking and fintech services adoption analysis: a case study on non-resident Indians}},
  author       = {Ela Tuli},
  journal      = {International Journal of Electronic Banking},
  year         = {2024},
  doi          = {https://doi.org/https://doi.org/10.1504/ijebank.2024.139217},
}

Paste directly into BibTeX, Zotero, or your reference manager.

Flag this paper

Digital banking and fintech services adoption analysis: a case study on non-resident Indians

Flags are reviewed by the Arbiter methodology team within 5 business days.

Evidence weight

0.38

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.18 × 0.4 = 0.07
M · momentum0.53 × 0.15 = 0.08
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.