Religiosity role on Islamic bank consumers’ self-esteem, mortal salience and social responsibility (CnSR): a terror management theory (TMT) perspective
Rahmawati Rahmawati et al.
Abstract
Purpose This study explores the impact of religiosity on self-esteem and mortality salience, subsequently influencing Indonesia’s Islamic banking consumers’ social responsibility (CnSR). Design/methodology/approach In total, 613 participants, Indonesia’s Islamic bank consumers, were recruited, and structural equation modelling (SEM) was used to examine research frameworks. Findings The empirical findings show that religiosity levels have a significant effect on self-esteem and mortality salience. Furthermore, mortality salience is less influential on CnSR than self-esteem. Furthermore, self-esteem and mortality salience partially bridge the relationship between religiosity and CnSR. Research limitations/implications Future studies need to examine the correlation between religiosity and CnSR in other contexts and theories, such as conventional banks and companies across the globe, to provide comprehensive insights into the mindset and actions of CnSR. Practical implications The recent study clarified the primary operations of Islamic bank customers in the context of business, religion and CnSR. Hence, increasing attention to customers’ social responsibility and religiosity is required from both the government and the Shariah Supervisory Board. Originality/value The result of the current study contributes to extending knowledge on terror management theory (TMT). In addition, it creates a fresh perspective on the factors affecting customers’ decision-making. Peer review The peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-02-2024-0105
5 citations
Evidence weight
Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40
| F · citation impact | 0.41 × 0.4 = 0.16 |
| M · momentum | 0.63 × 0.15 = 0.09 |
| V · venue signal | 0.50 × 0.05 = 0.03 |
| R · text relevance † | 0.50 × 0.4 = 0.20 |
† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.