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Impact of Claims Paid and Customer Complaints on New Business Acquisition of Life Insurance Companies: A Theoretical and Empirical Analysis

Karabi Goswami

The IUP Journal of Applied Finance2025https://doi.org/10.71329/iupjaf/2025.31.2.75-93article
ABDC C
Weight
0.50

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https://doi.org/https://doi.org/10.71329/iupjaf/2025.31.2.75-93

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@article{karabi2025,
  title        = {{Impact of Claims Paid and Customer Complaints on New Business Acquisition of Life Insurance Companies: A Theoretical and Empirical Analysis}},
  author       = {Karabi Goswami},
  journal      = {The IUP Journal of Applied Finance},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.71329/iupjaf/2025.31.2.75-93},
}

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Impact of Claims Paid and Customer Complaints on New Business Acquisition of Life Insurance Companies: A Theoretical and Empirical Analysis

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.