Measuring Electronic Service Quality (E-SQ) in Mobile E-Commerce Services Using Fuzzy AHP and TOPSIS

HyonChang kim & Jungsuk Oh

Seoul Journal of Business2020https://doi.org/10.35152/snusjb.2020.26.2.004article
ABDC C
Weight
0.26

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https://doi.org/https://doi.org/10.35152/snusjb.2020.26.2.004

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@article{hyonchang2020,
  title        = {{Measuring Electronic Service Quality (E-SQ) in Mobile E-Commerce Services Using Fuzzy AHP and TOPSIS}},
  author       = {HyonChang kim & Jungsuk Oh},
  journal      = {Seoul Journal of Business},
  year         = {2020},
  doi          = {https://doi.org/https://doi.org/10.35152/snusjb.2020.26.2.004},
}

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Measuring Electronic Service Quality (E-SQ) in Mobile E-Commerce Services Using Fuzzy AHP and TOPSIS

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Evidence weight

0.26

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.00 × 0.4 = 0.00
M · momentum0.20 × 0.15 = 0.03
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.