Modeling patient switching behavior in online health communities: service quality and satisfaction dynamics with a hidden Markov model

@article{yuanyuan2026,
  title        = {{Modeling patient switching behavior in online health communities: service quality and satisfaction dynamics with a hidden Markov model}},
  author       = {Yuanyuan Liu et al.},
  journal      = {Information & Management},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1016/j.im.2026.104327},
}

TY  - JOUR
TI  - Modeling patient switching behavior in online health communities: service quality and satisfaction dynamics with a hidden Markov model
AU  - al., Yuanyuan Liu et
JO  - Information & Management
PY  - 2026
ER  -

Yuanyuan Liu et al. (2026). Modeling patient switching behavior in online health communities: service quality and satisfaction dynamics with a hidden Markov model. *Information & Management*. https://doi.org/https://doi.org/10.1016/j.im.2026.104327

Yuanyuan Liu et al.. "Modeling patient switching behavior in online health communities: service quality and satisfaction dynamics with a hidden Markov model." *Information & Management* (2026). https://doi.org/https://doi.org/10.1016/j.im.2026.104327.

Modeling patient switching behavior in online health communities: service quality and satisfaction dynamics with a hidden Markov model
Yuanyuan Liu et al. · Information & Management · 2026
https://doi.org/https://doi.org/10.1016/j.im.2026.104327