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Impact of employees’ self-related constructs on job satisfaction and perspective-taking intention: Customer incivility as a moderator

Hasnain Bashir et al.

Journal of General Management2025https://doi.org/10.1177/03063070251341006article
AJG 1ABDC C
Weight
0.37

What the paper says

Using self-determination theory, this study investigated the impact of employees’ self-related constructs (i.e., self-esteem, self-efficacy, and work ethics) on their perspective-taking intention in the workplace, using customer incivility as a moderator. The partial least squares method was used to analyze data collected in a survey of 412 employees from diverse industries in Australia. Findings showed the strong impact of self-esteem, self-efficacy, and work ethics on job satisfaction and perspective-taking intention. Customer incivility was found to be a significant moderator of the relationships of self-esteem with self-efficacy and with work ethics, but not of the self-esteem—employee job satisfaction link. Thus, employees with a higher internal locus of control, when exposed to emotional turmoil as a consequence of customer incivility, were found to have a greater level of control.

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https://doi.org/https://doi.org/10.1177/03063070251341006

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@article{hasnain2025,
  title        = {{Impact of employees’ self-related constructs on job satisfaction and perspective-taking intention: Customer incivility as a moderator}},
  author       = {Hasnain Bashir et al.},
  journal      = {Journal of General Management},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1177/03063070251341006},
}

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Evidence weight

0.37

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.16 × 0.4 = 0.06
M · momentum0.53 × 0.15 = 0.08
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.