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The Humans Working Behind the AI Curtain

Mary L. Gray & Siddharth Suri

Harvard Business Review2019article
FT50AJG 3ABDC A
Weight
0.55

Abstract

Whether it is Facebook’s trending topics; Amazon’s delivery of Prime orders via Alexa; or the many instant responses of bots we now receive in response to consumer activity or complaint, tasks advertised as AI-driven involve humans, working at computer screens, paid to respond to queries and requests sent to them through application programming interfaces (APIs) of crowdwork systems. The truth is, AI is as “fully-automated” as the Great and Powerful Oz was in that famous scene from the classic film, where Dorothy and friends realize that the great wizard is simply a man manically pulling levers from behind a curtain.

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Cite this paper

@article{mary2019,
  title        = {{The Humans Working Behind the AI Curtain}},
  author       = {Mary L. Gray & Siddharth Suri},
  journal      = {Harvard Business Review},
  year         = {2019},
}

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The Humans Working Behind the AI Curtain

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Evidence weight

0.55

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.57 × 0.4 = 0.23
M · momentum0.64 × 0.15 = 0.10
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.