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The empowerment of hotel employees as a means of achieving competitive advantage in times of crisis

Moschos Psimoulis et al.

Tourism and Hospitality Management2026https://doi.org/10.20867/thm.32.3.2article
ABDC C
Weight
0.50

What the paper says

Purpose – This paper explores the role of hotel employees’ empowerment in achieving a competitive advantage during crises. The literature review and analysis of the research hypotheses support the importance of human resources empowerment for hotels to a) effectively manage the impact of successive crises (the 2009-2018 economic recession in Greece and the Covid-19 pandemic) and b) gain a competitive advantage over their competitors. Methodology/Design/Approach – Human resources executives and general managers of five-, four- and three-star hotels in Greece completed two hundred and twenty-three questionnaires. The methods of Exploratory and Confirmatory Factor Analysis were followed for the data analysis. Findings The paper’s results confirm the connection of human resources empowerment with the enhancement of work performance, its contribution to reducing the negative impact of crises and improving the competitiveness of hotels. Originality of the research – The scientific contribution of this paper can be found in the synthesis of theories from the fields of hospitality management, economics, and human resources management, which, combined with field research findings, created original data on the empowerment of hospitality human resources. On a practical level, this paper showcases methods for implementing the appropriate human resources empowerment strategy on the part of hotel managers in adverse conditions

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https://doi.org/https://doi.org/10.20867/thm.32.3.2

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@article{moschos2026,
  title        = {{The empowerment of hotel employees as a means of achieving competitive advantage in times of crisis}},
  author       = {Moschos Psimoulis et al.},
  journal      = {Tourism and Hospitality Management},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.20867/thm.32.3.2},
}

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The empowerment of hotel employees as a means of achieving competitive advantage in times of crisis

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.