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It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation

Jürgen Anke et al.

Schmalenbach Business Review2020https://doi.org/10.1007/s41464-020-00101-2article
AJG 2
Weight
0.63

What the paper says

Smart service systems enable innovative value propositions based on smart products and data-driven value creation. Grounded in service-dominant logic as our theoretical lens, we argue that smart service innovation takes place in ecosystems of collaborating actors, as a single actor does not possess all required resources and competencies. We empirically explore smart service innovation using an interview study of 14 experts who were involved in real-world smart service systems engineering projects. As a result, we conceptualize 17 roles that describe the resources and competencies required for smart service innovation at an abstract level. Through the analysis of actor-role constellations in our sample of projects, we further identify four patterns that exhibit different strategic approaches to smart service innovation. Our results advance the theoretical understanding of smart service systems through an empirically grounded systematization of roles, which reflect the resources and competencies required for smart service innovation. With this study, we shed light on the multi-actor and inter-organizational settings of service innovation processes, which have been under-researched so far. Our insights are further helpful for practitioners, who participate in the smart service innovation and who need to analyze their strategic position in service ecosystems.

26 citations

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https://doi.org/https://doi.org/10.1007/s41464-020-00101-2

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@article{jürgen2020,
  title        = {{It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation}},
  author       = {Jürgen Anke et al.},
  journal      = {Schmalenbach Business Review},
  year         = {2020},
  doi          = {https://doi.org/https://doi.org/10.1007/s41464-020-00101-2},
}

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Evidence weight

0.63

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.70 × 0.4 = 0.28
M · momentum0.80 × 0.15 = 0.12
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.