arbiter
JournalsPricingAccount

A Good Reputation Must be Earned, But How? Examining the Role of Relationship Communication and Employee Skills in Retail Banking

Mornay Roberts-Lombard & Daniël J. Petzer

Journal of Relationship Marketing2025https://doi.org/10.1080/15332667.2025.2514292article
AJG 1ABDC B
Weight
0.41

What the paper says

No abstract available.

2 citations

Open paper page →

Cite this paper

https://doi.org/https://doi.org/10.1080/15332667.2025.2514292

Or copy a formatted citation

@article{mornay2025,
  title        = {{A Good Reputation Must be Earned, But How? Examining the Role of Relationship Communication and Employee Skills in Retail Banking}},
  author       = {Mornay Roberts-Lombard & Daniël J. Petzer},
  journal      = {Journal of Relationship Marketing},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1080/15332667.2025.2514292},
}

Paste directly into BibTeX, Zotero, or your reference manager.

Flag this paper

A Good Reputation Must be Earned, But How? Examining the Role of Relationship Communication and Employee Skills in Retail Banking

Flags are reviewed by the Arbiter methodology team within 5 business days.

Evidence weight

0.41

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.25 × 0.4 = 0.10
M · momentum0.55 × 0.15 = 0.08
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.