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Complaining to the Ombudsman: Alternative Dispute Resolution in Brazilian Organizations

Paulo Marzionna

Advances in Industrial and Labor Relations2019https://doi.org/10.1108/s0742-618620190000025004book-chapter
AJG 1
Weight
0.51

What the paper says

This chapter discusses the adoption by Brazilian companies of alternative dispute resolution (ADR) methods for individual workplace conflicts. Brazil is an interesting case to study ADR due to its high level of institutionalized individual workplace conflicts and its extensive workplace statutory regulation. Investigating the case of three Brazilian private companies of different sectors and sizes, I found that Brazilian companies are developing their own ADR practices, focusing on ombudsman offices (OOs), instead of using the mediation and arbitration methods that are predominant in the United States. I argue that the adoption of the ombudsman can be explained by institutional and workplace level factors, which include the characteristics of Brazilian industrial relations system, each company’s human resources (HRs) strategy, and the relationship between companies and unions. Furthermore, I discuss how the usage rate of the OOs might vary according to the OO’s internal structure and its functioning rules. The cases provide important insights for scholars interested in ADR in general and in Brazilian industrial relations system, as well as union leaders, HR managers, and other practitioners dealing with workplace conflicts globally.

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https://doi.org/https://doi.org/10.1108/s0742-618620190000025004

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@article{paulo2019,
  title        = {{Complaining to the Ombudsman: Alternative Dispute Resolution in Brazilian Organizations}},
  author       = {Paulo Marzionna},
  journal      = {Advances in Industrial and Labor Relations},
  year         = {2019},
  doi          = {https://doi.org/https://doi.org/10.1108/s0742-618620190000025004},
}

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Complaining to the Ombudsman: Alternative Dispute Resolution in Brazilian Organizations

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Evidence weight

0.51

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.41 × 0.4 = 0.16
M · momentum0.80 × 0.15 = 0.12
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.