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https://doi.org/https://doi.org/10.1016/j.tourman.2026.105392
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@article{yuchen2026,
title = {{The dark side of perspective-taking: Intensifying negative meta-stereotypes among frontline employees exposed to customer mistreatment}},
author = {Yuchen Xu},
journal = {Tourism Management},
year = {2026},
doi = {https://doi.org/https://doi.org/10.1016/j.tourman.2026.105392},
}TY - JOUR
TI - The dark side of perspective-taking: Intensifying negative meta-stereotypes among frontline employees exposed to customer mistreatment
AU - Xu, Yuchen
JO - Tourism Management
PY - 2026
ER -
Yuchen Xu (2026). The dark side of perspective-taking: Intensifying negative meta-stereotypes among frontline employees exposed to customer mistreatment. *Tourism Management*. https://doi.org/https://doi.org/10.1016/j.tourman.2026.105392
Yuchen Xu. "The dark side of perspective-taking: Intensifying negative meta-stereotypes among frontline employees exposed to customer mistreatment." *Tourism Management* (2026). https://doi.org/https://doi.org/10.1016/j.tourman.2026.105392.
The dark side of perspective-taking: Intensifying negative meta-stereotypes among frontline employees exposed to customer mistreatment
Yuchen Xu · Tourism Management · 2026
https://doi.org/https://doi.org/10.1016/j.tourman.2026.105392
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