arbiter
JournalsPricingAccount

Unveiling the Secret to Organizational Citizenship Behaviour: The Power of Perceived Organizational Support, Workplace Happiness and Organizational Trust

Ritu Deswal & Karamvir Sheokand

NMIMS Management Review2026https://doi.org/10.1177/09711023261426785article
ABDC C
Weight
0.50

What the paper says

The purpose of this study is to investigate the relationship between perceived organizational support (POS) and organizational citizenship behaviour (OCB). By employing a mediation method, the study also demonstrates the mediating role of organizational trust and happiness at work. Using a cross-sectional quantitative technique, the study administered standardized questionnaires to 365 employees in the Indian service sector. SEM was used to analyse the data. The study’s conclusions showed that POS forecasts OCB. Additionally, it was found that the association between POS and OCB was mediated by organizational trust and happiness at work. All things considered, the study shows that organizational support helps OCB even more. Our study makes a unique contribution by highlighting the importance of happiness and trust in the relationship between POS and employees’ civic behaviour. This will encourage practitioners to develop strategies that encourage employees to voluntarily go above and beyond the call of duty.

Open paper page →

Cite this paper

https://doi.org/https://doi.org/10.1177/09711023261426785

Or copy a formatted citation

@article{ritu2026,
  title        = {{Unveiling the Secret to Organizational Citizenship Behaviour: The Power of Perceived Organizational Support, Workplace Happiness and Organizational Trust}},
  author       = {Ritu Deswal & Karamvir Sheokand},
  journal      = {NMIMS Management Review},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1177/09711023261426785},
}

Paste directly into BibTeX, Zotero, or your reference manager.

Flag this paper

Unveiling the Secret to Organizational Citizenship Behaviour: The Power of Perceived Organizational Support, Workplace Happiness and Organizational Trust

Flags are reviewed by the Arbiter methodology team within 5 business days.

Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.