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Bengaluru Namma Metro Through the Servqual Lens: A Study of Passenger Experiences

Kumuda P. R. et al.

International Journal of Economic Practices and Theories2026https://doi.org/10.52783/ijept.134article
ABDC C
Weight
0.50

What the paper says

Passengers constitute the fundamental core of any transportation system, thus underscoring the importance of providing high-quality services to attract and retain them. Service quality is integral to fostering customer loyalty and satisfaction. Furthermore, effective customer segmentation is essential for the strategic marketing and delivery of services. A comprehensive understanding of the diverse needs and expectations of various customer segments is crucial for developing targeted operational strategies that enhance service delivery. The Bengaluru Namma Metro serves as a rapid transit system for the city of Bengaluru in Karnataka, India

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https://doi.org/https://doi.org/10.52783/ijept.134

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@article{kumuda2026,
  title        = {{Bengaluru Namma Metro Through the Servqual Lens: A Study of Passenger Experiences}},
  author       = {Kumuda P. R. et al.},
  journal      = {International Journal of Economic Practices and Theories},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.52783/ijept.134},
}

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Bengaluru Namma Metro Through the Servqual Lens: A Study of Passenger Experiences

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.