STRES NA POSLU U UGOSTITELJSTVU
Éva Fenyvesi et al.
What the paper says
The aim of this research is to examine (1) the most common stress factors in the Hungarian hospitality industry, (2) how often workers are exposed to stress, (3) the relationship between job turnover and stress, and (4) the extent to which stress tolerance is influenced by the motivation of employees.The survey was based on an online questionnaire completed by 482 hospitality workers.The data was analyzed by examining percentage distributions, cross-tabulating, descriptive statistics, and principal component analysis.The results show that in hospitality, the most frequent stressors are task overload, low salary, uncomfortable atmosphere and management style, expectations that contradict or mutually excluding each other, and inadequate working conditions.Almost all respondents had already encountered symptoms of stress and, independently from gender or age, they mostly had the form of emotional, physical, or mental fatigue.
2 citations
Evidence weight
Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40
| F · citation impact | 0.32 × 0.4 = 0.13 |
| M · momentum | 0.80 × 0.15 = 0.12 |
| V · venue signal | 0.50 × 0.05 = 0.03 |
| R · text relevance † | 0.50 × 0.4 = 0.20 |
† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.