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Chatbot Democracy

Nicholas Croce

Perspectives on Public Management & Governance2025https://doi.org/10.1093/ppmgov/gvaf005article
AJG 2
Weight
0.41

What the paper says

What will be the role of chatbots in 21st century democratic processes? Considering the potential implementations of artificial intelligence (AI) “chatbots” or large language models (LLMs) with a natural language processing (NLP) interface for use in public administration, policy-making, and deliberative democratic processes, this essay explores representative and access-boosting roles for such chatbots: how they could supplement constituent services, increase access to government programs, facilitate deliberation, and perhaps even act as posthuman representatives within a deliberative democratic process. The essay reviews the burgeoning, multi-disciplinary academic literature dealing with the use of chatbots in both government and deliberative contexts—literature that probes questions of utility, representational ethics, equity and access. The essay concludes with an itinerary for further thinking and research, emphasizing the importance of both impact and formative evaluation.

2 citations

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https://doi.org/https://doi.org/10.1093/ppmgov/gvaf005

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@article{nicholas2025,
  title        = {{Chatbot Democracy}},
  author       = {Nicholas Croce},
  journal      = {Perspectives on Public Management & Governance},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1093/ppmgov/gvaf005},
}

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Chatbot Democracy

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Evidence weight

0.41

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.25 × 0.4 = 0.10
M · momentum0.55 × 0.15 = 0.08
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.