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Tech at the table: Managerial insights into workforce evolution in restaurants

Nirmeen Elmohandes et al.

International Journal of Hospitality Management2026https://doi.org/10.1016/j.ijhm.2026.104604article
AJG 3ABDC A*
Weight
0.50

What the paper says

By integrating the technology acceptance model (TAM) and technology-organisation-environment (TOE), this study explores the factors affecting UK restaurant managers’ intentions to adopt advanced technologies and how these intentions shape the future of the restaurant workforce. Drawing on a qualitative approach, the data collection involves semi-structured interviews and field observations to provide comprehensive insights. Thematic analysis was employed to extract key themes, uncovering factors across three dimensions: technological (usefulness, ease-of-use, cost), organisational (trust, employee engagement, readiness), and environmental (brand perception, competitive pressure, labour dynamics). The analysis led to three in-depth scenarios of the workforce future: (1) human-technology interaction (HTI), (2) tech-related joblessness (TJ), and (3) unemployment and job creation paradox (UJCP). Each scenario was explored thoroughly and individually, informing strategies for workforce management. This research enhances the TAM-TOE model by providing a comprehensive insight into managerial decision-making towards technology adoption. It also offers practical workforce solutions for policymakers, enabling them to address automation challenges while supporting sustainable employment practices. • This study explores the factors affecting the adoption of technological advancements and their implications for workforce future . • This study employed a qualitative design, including a sample of 27 semi-structured interviews and field observations. • Factors like, workforce market dynamics, and brand perception affect managers’ intentions to adopt new technologies. • Three workforce scenarios were explored, informing strategies for workforce management.

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Cite this paper

https://doi.org/https://doi.org/10.1016/j.ijhm.2026.104604

Or copy a formatted citation

@article{nirmeen2026,
  title        = {{Tech at the table: Managerial insights into workforce evolution in restaurants}},
  author       = {Nirmeen Elmohandes et al.},
  journal      = {International Journal of Hospitality Management},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1016/j.ijhm.2026.104604},
}

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.