arbiter
JournalsPricingAccount

Drivers of Reputation and Legitimacy of a Highly Visible Public Sector Organization: Surveying Citizens’ Perceptions

Irina Lock & Sandra Jacobs

Corporate Reputation Review2025https://doi.org/10.1057/s41299-025-00230-9article
AJG 1ABDC C
Weight
0.44

What the paper says

Abstract Reputation and legitimacy are crucial resources for public sector organizations (PSOs) that have a high public visibility. These social judgments are formed by citizens’ direct experiences with such organizations and indirectly, via media coverage in which often covered organizations are evaluated. We empirically assessed 1) the drivers of reputation and 2) the linkages between reputation and legitimacy of a highly visible PSO using a comprehensive set of organization-related and personal factors. We conducted a cross-sectional survey among a representative citizen sample ( N = 1,267). The resulting structural regression model shows that reputation and legitimacy of the studied PSO are formed in parallel, with trust serving as a key predictor.

3 citations

Open paper page →

Cite this paper

https://doi.org/https://doi.org/10.1057/s41299-025-00230-9

Or copy a formatted citation

@article{irina2025,
  title        = {{Drivers of Reputation and Legitimacy of a Highly Visible Public Sector Organization: Surveying Citizens’ Perceptions}},
  author       = {Irina Lock & Sandra Jacobs},
  journal      = {Corporate Reputation Review},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1057/s41299-025-00230-9},
}

Paste directly into BibTeX, Zotero, or your reference manager.

Flag this paper

Drivers of Reputation and Legitimacy of a Highly Visible Public Sector Organization: Surveying Citizens’ Perceptions

Flags are reviewed by the Arbiter methodology team within 5 business days.

Evidence weight

0.44

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.32 × 0.4 = 0.13
M · momentum0.57 × 0.15 = 0.09
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.