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Balancing trust and distrust in generative AI chatbot adoption: a case study from China

Khuram Shahzad et al.

Service Industries Journal2025https://doi.org/10.1080/02642069.2025.2487819article
AJG 2ABDC B
Weight
0.58

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12 citations

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https://doi.org/https://doi.org/10.1080/02642069.2025.2487819

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@article{khuram2025,
  title        = {{Balancing trust and distrust in generative AI chatbot adoption: a case study from China}},
  author       = {Khuram Shahzad et al.},
  journal      = {Service Industries Journal},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1080/02642069.2025.2487819},
}

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Balancing trust and distrust in generative AI chatbot adoption: a case study from China

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Evidence weight

0.58

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.58 × 0.4 = 0.23
M · momentum0.80 × 0.15 = 0.12
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.