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Citizens' Behavioral Intention to Adopt Metaverse-Based E-Government Services

Isaac Kofi Mensah & Muhammad Khalil Khan

International Journal of Electronic Government Research2025https://doi.org/10.4018/ijegr.393882article
ABDC C
Weight
0.50

What the paper says

This study examines how government structural assurances (GSA) can enhance the effectivenes and acceptance of metaverse e-government services (METAEGS) among citizens. It extends innovation diffusion theory (IDT) by integrating GSA to investigate intentions to adopt METAEGS in China. Structural equation modeling was applied to 457 valid responses. The results show that attitudes toward METAEGS are positively influenced by key IDT constructs, including relative advantage, compatibility, lower complexity, trialability, and observability. Positive attitudes, in turn, significantly influence intentions to adopt these services. GSA positively moderates the relationship between attitude and intention to adopt METAEGS. GSA also significantly moderates the effects of relative advantage, observability, and compatibility on attitudes toward METAEGS. However, GSA does not moderate the effects of lower complexity and trialability on attitudes toward METAEGS. The academic and practical implications of these findings are discussed.

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https://doi.org/https://doi.org/10.4018/ijegr.393882

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@article{isaac2025,
  title        = {{Citizens' Behavioral Intention to Adopt Metaverse-Based E-Government Services}},
  author       = {Isaac Kofi Mensah & Muhammad Khalil Khan},
  journal      = {International Journal of Electronic Government Research},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.4018/ijegr.393882},
}

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.