arbiter
JournalsPricingAccount

The resourceful academic: AI Literacy’s influence on service-oriented organizational citizenship behavior via work engagement and stress in academia

Wee Chuan Teh et al.

Human Systems Management2026https://doi.org/10.1177/01672533261430175article
ABDC C
Weight
0.50

What the paper says

Background In the context of Malaysia’s rapidly digitalizing higher education sector, this study investigates the paradoxical role of AI literacy by examining its influence on Service-Oriented Organizational Citizenship Behavior (SO-OCB) through competing parallel mediating pathways of work stressors and work engagement. Methods A quantitative, cross-sectional design was employed. Data were collected from 300 Malaysian academics and analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM) in SmartPLS 4. Results The findings show that AI literacy has a strong negative relationship with work stressors and a strong positive relationship with work engagement. Both work stressors and work engagement significantly mediate the relationship between AI literacy and SO-OCB, confirming that the primary influence of AI literacy is indirect. Conclusion This study extends Conservation of Resources (COR) theory by establishing AI literacy as a critical personal resource in the digital era and offers practical insights for fostering a resilient academic workforce.

Open paper page →

Cite this paper

https://doi.org/https://doi.org/10.1177/01672533261430175

Or copy a formatted citation

@article{wee2026,
  title        = {{The resourceful academic: AI Literacy’s influence on service-oriented organizational citizenship behavior via work engagement and stress in academia}},
  author       = {Wee Chuan Teh et al.},
  journal      = {Human Systems Management},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1177/01672533261430175},
}

Paste directly into BibTeX, Zotero, or your reference manager.

Flag this paper

The resourceful academic: AI Literacy’s influence on service-oriented organizational citizenship behavior via work engagement and stress in academia

Flags are reviewed by the Arbiter methodology team within 5 business days.

Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.