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Service quality and customer delight: considering the mediating role of satisfaction and loyalty

Ali Nazeri et al.

International Journal of Management Development2022https://doi.org/10.1504/ijmd.2022.122866article
AJG 1
Weight
0.38

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https://doi.org/https://doi.org/10.1504/ijmd.2022.122866

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@article{ali2022,
  title        = {{Service quality and customer delight: considering the mediating role of satisfaction and loyalty}},
  author       = {Ali Nazeri et al.},
  journal      = {International Journal of Management Development},
  year         = {2022},
  doi          = {https://doi.org/https://doi.org/10.1504/ijmd.2022.122866},
}

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Service quality and customer delight: considering the mediating role of satisfaction and loyalty

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Evidence weight

0.38

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.08 × 0.4 = 0.03
M · momentum0.80 × 0.15 = 0.12
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.