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Digital transformation: enhancing workforce skills, driving innovation, fostering sustainability and optimising procurement in fintech-enabled banking

E. Rebekah & Mohd Afjal

International Journal of Procurement Management2026https://doi.org/10.1504/ijpm.2026.152261article
AJG 1
Weight
0.50

What the paper says

The rapid growth of fintech is changing the global banking industry. This study examines the relationship among fintech adoption, upskilling of human resources, innovation in financial services, procurement practices, and sustainability. Data were collected through a survey of 290 banking professionals across India and analysed using the partial least square structural modelling (PLS-SEM). The findings highlight innovation capacity, adaptability to technological changes, effective decision- making, and proficiency in skills positively impact fintech adoption. The results further reveal that fintech adoption significantly contributes to performance with human resource competencies playing a pivotal role in facilitating this process. This study also identifies advanced service innovation enhanced business performance and sustainable practices as key outcomes of effective fintech integration. These findings emphasise that a bank's ability to adopt fintech successfully and maintain competitive edge relies on its commitment to training and upskilling its workforce while integrating sustainability into its operational strategies.

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Cite this paper

https://doi.org/https://doi.org/10.1504/ijpm.2026.152261

Or copy a formatted citation

@article{e.2026,
  title        = {{Digital transformation: enhancing workforce skills, driving innovation, fostering sustainability and optimising procurement in fintech-enabled banking}},
  author       = {E. Rebekah & Mohd Afjal},
  journal      = {International Journal of Procurement Management},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1504/ijpm.2026.152261},
}

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.