Empowering Service Employees in the Uncertain Era: Adaptive Mechanisms for Service Ambidexterity and Performance

@article{thu-hang2025,
  title        = {{Empowering Service Employees in the Uncertain Era: Adaptive Mechanisms for Service Ambidexterity and Performance}},
  author       = {Thu-Hang Hoang & Quynh Hoa Le},
  journal      = {Services Marketing Quarterly},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1080/15332969.2025.2515334},
}

TY  - JOUR
TI  - Empowering Service Employees in the Uncertain Era: Adaptive Mechanisms for Service Ambidexterity and Performance
AU  - Hoang, Thu-Hang
AU  - Le, Quynh Hoa
JO  - Services Marketing Quarterly
PY  - 2025
ER  -

Thu-Hang Hoang & Quynh Hoa Le (2025). Empowering Service Employees in the Uncertain Era: Adaptive Mechanisms for Service Ambidexterity and Performance. *Services Marketing Quarterly*. https://doi.org/https://doi.org/10.1080/15332969.2025.2515334

Thu-Hang Hoang & Quynh Hoa Le. "Empowering Service Employees in the Uncertain Era: Adaptive Mechanisms for Service Ambidexterity and Performance." *Services Marketing Quarterly* (2025). https://doi.org/https://doi.org/10.1080/15332969.2025.2515334.

Empowering Service Employees in the Uncertain Era: Adaptive Mechanisms for Service Ambidexterity and Performance
Thu-Hang Hoang & Quynh Hoa Le · Services Marketing Quarterly · 2025
https://doi.org/https://doi.org/10.1080/15332969.2025.2515334