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Impact of logistic flows of service quality and delivery dimension towards customer satisfaction: an empirical study

Neha Choudhary et al.

International Journal of Electronic Customer Relationship Management2025https://doi.org/10.1504/ijecrm.2025.145717article
ABDC C
Weight
0.46

What the paper says

E-commerce is a reality that is becoming more and more commonplace as a result of the internet's explosive expansion. E-commerce technology suggests what may be offered to clients, but only they can select which options will be used. It is essential for businesses to ensure that clients are satisfied so that they will continue to do business with them because of the minimal human interaction and the fact that both service delivery and service quality impact customer happiness and loyalty. The current study aims to investigate consumer satisfaction in e-commerce while also examining the industry's infrastructure, which includes the availability of delivery services and logistical flow systems for the benefit of clients. This research also discussed service quality, which is one of the indicators of a consumer's pleasure with the delivery of goods, and how it might boost client contentment and boost client loyalty.

4 citations

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Cite this paper

https://doi.org/https://doi.org/10.1504/ijecrm.2025.145717

Or copy a formatted citation

@article{neha2025,
  title        = {{Impact of logistic flows of service quality and delivery dimension towards customer satisfaction: an empirical study}},
  author       = {Neha Choudhary et al.},
  journal      = {International Journal of Electronic Customer Relationship Management},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1504/ijecrm.2025.145717},
}

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Impact of logistic flows of service quality and delivery dimension towards customer satisfaction: an empirical study

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Evidence weight

0.46

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.37 × 0.4 = 0.15
M · momentum0.60 × 0.15 = 0.09
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.