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Retraction notice: The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Unknown author

The TQM Journal2026https://doi.org/10.1108/tqm-10-2025-0622article
AJG 1ABDC B
Weight
0.50

What the paper says

The publishers of The TQM Journal wish to retract the article by Kusumawati A, Rahayu KS (2020), “The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty”. The TQM Journal, Vol. 32 No. 6 pp. 1525-1540, doi: https://doi.org/10.1108/TQM-05-2019-0150. It has come to our attention that a large proportion of this article is copied, without attribution, from an earlier article by the authors. This was: Kusumawati, Andriani and Sri Rahayu, Kharisma. (2020) “The Effect of Experience Quality on Customer Perceived Value and Customer Satisfaction and Its Impact on Customer Loyalty”. Human Systems Management, Vol. 39, No. 2, pp. 219-232. https://content.iospress.com/articles/human-systems-management/hsm190564. The TQM Journal submission guidelines make it clear that articles must be original, not infringe any existing copyright and not be under consideration elsewhere.The publishers of the journal sincerely apologise to the readers.

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Cite this paper

https://doi.org/https://doi.org/10.1108/tqm-10-2025-0622

Or copy a formatted citation

@article{unknown2026,
  title        = {{Retraction notice: The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty}},
  author       = {Unknown author},
  journal      = {The TQM Journal},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1108/tqm-10-2025-0622},
}

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Retraction notice: The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.