Corrigendum: A helping hand in banking: how off-site customer-to-customer interactions impact the mobile banking usage behaviour and financial well-being

Abstract

It has come to the attention of the publisher that the article Sonali S, Hussain S, Gupta S, Bhardwaj S (2025), “A helping hand in banking: how off-site customer-to-customer interactions impact the mobile banking usage behaviour and financial well-being”. International Journal of Bank Marketing, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJBM-02-2025-0125 did not sufficiently detail the ethical approval information associated with this study. This research was conducted following the ethical guidelines set forth by the Declaration of Helsinki. Prior to data collection, the Departmental Research Committee (DRC), The Business School, University of Jammu assessed this research and determined that the study was exempt from the requirements of ethical clearance.Additionally, the information published in Table 1 did not accurately reflect the demographic composition of the participants. As a result, Table 1 and the associated respondents profile paragraph was updated to correctly reflect the demographic information noted in Table 1. The table update involved the inclusion of totals for each item, percentage updates to gender items, and frequency and percentage updates for occupation items and can be found below. These changes do not impact the overall findings. The authors sincerely apologise for any inconvenience caused.This study constitutes a component of the first author’s doctoral research, which received approval from the Departmental Research Committee (DRC), The Business School, University of Jammu, prior to the commencement of data collection. The DRC thoroughly reviewed the research proposal, survey instrument, and consent procedures, and subsequently granted an exemption from ethical clearance. This decision was based on the study's use of anonymous, non-identifiable survey responses and its classification as minimal risk to respondents. Throughout the research process, all ethical principles, including voluntary participation, informed consent, and confidentiality were rigorously upheld.Table 1 provides a comprehensive overview of the respondents’ sociodemographic characteristics. Data were collected from 291 respondents, with a nearly equal distribution of gender: 148 males (50.9%) and 143 females (49.1%), ensuring a balanced representation. Most respondents (67.3%) reported an annual income of less than ₹5 lakhs, indicating a predominance of lower income groups. A further 20.3% reported their income between ₹5–7.5 lakhs, while only 6.2% reported their income in the ranges of ₹7.5–10 lakhs and over ₹10 lakhs, respectively. Moreover, nearly half of the respondents (48.1%) were employed in service-based occupations, followed by the “self-employed” category, which includes contractors and freelancers, comprising 26.5% of the sample. The “professional” category comprised of 19.2%, including doctors, engineers, and consultants while the “businessperson” category accounted for 6.2%. This distribution suggests that salaried employment is the primary source of income within the sample.