Enabling Performance Measurement Systems for Function Manager Learning
Michael Farrell et al.
Abstract
Increasing subordinate knowledge is a fundamental characteristic of enabling systems, yet key socio-cognitive aspects of this learning are less understood. Existing empirical studies do not make it sufficiently clear if and under what conditions enabling systems will increase or decrease subordinates' learning through interactions with superiors. We address these ambiguities by investigating the mediating effect of Performance Measurement System (PMS) debate, a pivotal socio-cognitive mechanism between function and senior managers, in the relation between enabling PMSs and function managers’ mental model development (MMD) from their PMSs. Using survey data from 148 function managers, we find that PMS debate mediates the relation between enabling PMSs and MMD. Furthermore, this mediation is strengthened by resource slack and weakened by environmental dynamism. Overall, our study advances enabling control and contingency-based research by identifying PMS debate as a key socio-cognitive learning process linked to enabling PMSs, and contextual factors that influence its effectiveness. JEL Classifications: M41; D83; C83.
Evidence weight
Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40
| F · citation impact | 0.50 × 0.4 = 0.20 |
| M · momentum | 0.50 × 0.15 = 0.07 |
| V · venue signal | 0.50 × 0.05 = 0.03 |
| R · text relevance † | 0.50 × 0.4 = 0.20 |
† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.