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Transforming Habits Into Loyalty--Improving User Experience in Bike-Sharing Systems

Chao‐Chung Ho & Chih Huang

International Journal of e-Business Research2025https://doi.org/10.4018/ijebr.383731article
AJG 1
Weight
0.50

What the paper says

In real life, the operation of bike-sharing relies on users' habits. Consequently, bike-sharing platforms need to enhance customer satisfaction regarding service quality and foster customer loyalty towards the platform. This study adopts the questionnaire survey method. Taking the E-SERVQUAL scale as a framework and integrating the characteristics of the bike-sharing platform as well as the usage process, a questionnaire for evaluating the service quality of the bike-sharing platform under the two-dimensional Kano quality model is designed. Through this questionnaire, the service quality elements of the bike-sharing platform from the perspective of customers are examined, and the categorization of these quality elements is carried out. Based on these findings, relevant suggestions are put forward for the bike-sharing platform, along with suggestions for cultivating customers' habits to strengthen their intention to continuously use the service.

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Cite this paper

https://doi.org/https://doi.org/10.4018/ijebr.383731

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@article{chao‐chung2025,
  title        = {{Transforming Habits Into Loyalty--Improving User Experience in Bike-Sharing Systems}},
  author       = {Chao‐Chung Ho & Chih Huang},
  journal      = {International Journal of e-Business Research},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.4018/ijebr.383731},
}

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.