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Ensuring a pipeline of Gen-Z talent for the hotel industry: contrasting views of hoteliers and future graduates

Stefano Borzillo et al.

Journal of Human Resources in Hospitality and Tourism2025https://doi.org/10.1080/15332845.2025.2530283article
AJG 1ABDC B
Weight
0.41

Abstract

Generation Z represents an essential talent pool for a hospitality industry that is still reeling from Covid-19’s effects, with a seemingly perpetual talent shortage. This study investigates and contrasts the perceptions of hospitality students and hotel general managers regarding the hospitality industry’s efforts to attract and retain Gen-Z talent. Interviews with 27 hospitality students and 22 GMs revealed three aggregate dimensions related to new recruits’ career journey, the structure of work, and management approaches. The findings’ implications for managerial practice in the hospitality industry are discussed.

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https://doi.org/https://doi.org/10.1080/15332845.2025.2530283

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@article{stefano2025,
  title        = {{Ensuring a pipeline of Gen-Z talent for the hotel industry: contrasting views of hoteliers and future graduates}},
  author       = {Stefano Borzillo et al.},
  journal      = {Journal of Human Resources in Hospitality and Tourism},
  year         = {2025},
  doi          = {https://doi.org/https://doi.org/10.1080/15332845.2025.2530283},
}

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Ensuring a pipeline of Gen-Z talent for the hotel industry: contrasting views of hoteliers and future graduates

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Evidence weight

0.41

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.25 × 0.4 = 0.10
M · momentum0.55 × 0.15 = 0.08
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.