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The impact of AI on service employees: a systematic review

Su Cui & Yina Mao

Service Industries Journal2026https://doi.org/10.1080/02642069.2026.2613648article
AJG 2ABDC B
Weight
0.41

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2 citations

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https://doi.org/https://doi.org/10.1080/02642069.2026.2613648

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@article{su2026,
  title        = {{The impact of AI on service employees: a systematic review}},
  author       = {Su Cui & Yina Mao},
  journal      = {Service Industries Journal},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1080/02642069.2026.2613648},
}

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The impact of AI on service employees: a systematic review

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Evidence weight

0.41

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.25 × 0.4 = 0.10
M · momentum0.55 × 0.15 = 0.08
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

† Text relevance is estimated at 0.50 on the detail page — for your query’s actual relevance score, open this paper from a search result.