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How to improve the system evaluation of last-mile delivery? A strategy based on customer satisfaction model and spatial-time optimization

Chang Qu & Kun Wang

Cleaner Logistics and Supply Chain2026https://doi.org/10.1016/j.clscn.2026.100296article
ABDC B
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0.50

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https://doi.org/https://doi.org/10.1016/j.clscn.2026.100296

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@article{chang2026,
  title        = {{How to improve the system evaluation of last-mile delivery? A strategy based on customer satisfaction model and spatial-time optimization}},
  author       = {Chang Qu & Kun Wang},
  journal      = {Cleaner Logistics and Supply Chain},
  year         = {2026},
  doi          = {https://doi.org/https://doi.org/10.1016/j.clscn.2026.100296},
}

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How to improve the system evaluation of last-mile delivery? A strategy based on customer satisfaction model and spatial-time optimization

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Evidence weight

0.50

Balanced mode · F 0.40 / M 0.15 / V 0.05 / R 0.40

F · citation impact0.50 × 0.4 = 0.20
M · momentum0.50 × 0.15 = 0.07
V · venue signal0.50 × 0.05 = 0.03
R · text relevance †0.50 × 0.4 = 0.20

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